The Art of Knowledge

 

Give Me Your Suggestion

I also got this from e-learning Eclectic. He got it from Jay Cross .

"School classes and corporate training would be more effective were learners initially told 'This is our best thinking. It might be wrong. How do you see it?' That's a meta-learning tactic that would improve results without adding costs. You could preface all eLearning with a reminder that learners should look for ways to improve the content, drop thoughts in the electronic suggestion box, and that they organization is always on the lookout for ways to improve its service. Positioning a learning event as inquiry instead a recounting of someone else's truth puts a touch of humanity back into eLearning that's often sterile."

The idea of the metadata repository isn't new. It's been around forever. Customer(students) feed back has been around forever. If you have worked retail you'll notice there is a box looking for your feedback. Usually these are often laughed at over in the lunch room by the janitorial staff and bittered sales people. Unfortunately, the upper management and people who actually care about their store want these things like they want to sell warranties on dishwashers. Direct feedback is invaluable. The trick is how to get people to actually give the feedback, and make sure that feedback is valid. There is only one answer for that in my mind, "Make your customers trust and need the product." If they have those two things I think you will find your feedback coming back in trump suits.

BTW - No one wants to drop anything into an electronic suggestion box. That's a really horrible name for an interactive feedback repository.

Link posted by JVMM : 11:44 PM